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Depending on your country, we have activated the following payment methods for you. To find out if you can pay with one of these payment methods, add one of our items to your shopping cart and go to Checkout page.
We accept the following currencies depending on your shipping location: EUR.
Select the currency symbol at the top of the page to change the currency.
Please note: currency for some countries can not be changed in order to pay with the activated payment methods.This applies to countries whose official currency is EUR.
If this is different to that of your credit / debit card or payment method, the price will be calculated by your card issuer or payment method and charged in the currency of your card or payment method.
Please note additional fees can be applied by your bank.
Your card will not be charged until your order is confirmed (you will receive a 2nd email to confirm your order is ready to be shipped). However, it may show a pre-authorisation of the funds immediately upon order, especially if you pay with a debit card.
Some payment methods such as iDeal or Giropay do not allow to defer the charge of the payment. In these cases, the amount of your order will be debited at the time the order is created.
Should your order be cancelled, we will immediately cancel the charge or issue a refund.
For additional questions check our FAQS or contact us for any questions regarding our items or your order.
When your order is successfully created, it will first mean that you will soon be the owner of an item created byMATTIS Design!
What will happen once your order is created:
1. We will confirm to you by email the items are available and ready to be packed.
2. We will carefully pack your order and we will hand over your package to the best carrier according to your country of delivery (e.g. UPS).
3. You will receive an email with a link to track the delivery of your order. You can also follow its journey by clicking here.
Contact us for any additional questions regarding our items or your order.
You can ship your order to any of our shipping destinations in France. At checkout, simply change your location to where you would like your order shipped.
Shipping costs will be calculated once your delivery address has been entered.
Please note due to border disruption, your order delivery may be delayed.
For our customers outside the EU and Switzerland, additional customs duties and national VAT are charged directly by the local tax authorities and must be paid separately by customers.
Customs may require personal information (such as a Citizen or ID number) to clear your parcel. Please provide the information requested. Should you encounter any issues, you can contact us.
byMATTIS does not manage the tax refund. You can either contact the customs directly or have the delivery made to your delivery address.
For additional questions check our FAQS or contact us for any questions regarding our items or your order.
Love it or get your money back!
At byMATTIS we offer a 14-day cancellation period. The cancellation period expires 14 days after the day you have the item(s) you purchased in your physical possession.
To request a return, please contact us via our Customer service page or click on the “M” icon at the bottom right of your screen. We will then explain the returns procedure.
Please note that you will have to cover the cost of return of any items.
We always recommend that you keep the original packaging, as we require that you return the item(s) you purchased in it.
Item(s) must be in perfect condition for resale. Any item(s) returned incomplete, damaged, degraded or soiled, even partially, will not be refunded.
Depending on the shipping method, return shipping to our office may take up to 15 working days (weekends and public holidays excluded). Once received the products, we will send you an email to confirm your refund.
All refunds will be made to the payment method you have used to purchase. The amount will be available in your account in 3-5 working days, depending on the processing time of your bank.
Shipping costs, custom fees, etc. will not be refunded.
For additional questions check our FAQS or contact us for any questions regarding our items or your order.
At byMATTIS, we want to give you the best experience. If you have any question about our products or your order, please contact us here or click on the “M” icon at the bottom right of your screen.
For any technical issues you encounter on bymattis.de, please contact us here or by clicking on the “M” icon at the bottom right of your screen. We will respond as quickly as possible to help you.
To make your shopping experience as easy as possible, you do not need to create an account. You can track your order directly by email, from this page, or by contacting us here!
Depending on your country, we have activated the following payment methods for you. To find out if you can pay with one of these payment methods, add one of our designs to your shopping cart and go to Checkout page.
We accept the following currencies depending on your shipping location: EUR. Select the currency symbol at the top of the page to change the currency.
Please note currency for some countries can not be changed in order to pay with the activated payment methods.This applies to countries whose official currency is EUR.
If this is different to that of your card or payment method, the price will be calculated by your card issuer or payment method and charged in the currency of your card or payment method.
Please note additional fees can be applied by your bank.
Your card will not be charged until your order is accepted and shipped (you will receive a shipment confirmation email). However, it may show a pre-authorisation of the funds immediately upon order.
Some payment methods such as iDeal, Giropay or Klarna do not allow you to the charge of the payment. In these cases, the amount of your order will be debited at the time the order is created.
Your order will be shipped with a trackable service. You can follow its journey by clicking here. You’ll also receive a shipping confirmation email once your order is on its way.
If the tracking number does not show any updates, please wait 24h before trying again.
For any questions, you contact us here.
The majority of our products are very fragile. We prepare all our orders with care and use only packaging ready to travel the globe!
We will then hand over your package to the best carrier according to your country of delivery.
If you wish to cancel your order, please contact us here or by clicking on the “M” icon at the bottom right of your screen and we will do our best to fulfil your request.
For our customers outside the EU and Switzerland, additional customs duties and national VAT are charged directly by the local tax authorities and must be paid separately by customers.
Customs may require personal information (such as a Citizen or ID number) to clear your parcel. Please provide the information requested. Should you encounter any issues, you can contact us.
